All merchandise can be returned within in 15 working days of the date of invoice. The item must be returned with a copy of the invoice or order number and any special verification cards, branded boxes, warranty cards or specialized packaging as well as a valid reason for the return.
Please note that all returns are credited at the discretion of The Diamond Guy, and that items modified in any way will not qualify for return credit.
Items that cannot be returned or exchanged include:
- Engraved rings
- Special order items - this means we have specially ordered the item for you and it falls outside of the standard description noted on the website. This will be communicated to you clearly by the sales consultant.
- Custom made items
- Personal name chains
- Resized or altered items